FAQ

Is Asili Roots Black-owned?

We’re a family-owned brand with African roots.

I’m Martin, the founder—I’m not Black. My wife is Kenyan, and all of our children have African roots. Through many visits and our traditional wedding, Kenya became my second home. I may be white on the outside, but a big part of my heart is Kenyan.

Asili Roots is our family’s way to celebrate African identity, culture, and nature with love, care and respect.

What should I expect when wearing Asili Roots clothing?

Compliments, real conversations, and a strong sense of pride in culture and identity.

Which countries do you ship to?

United States only (for now). Orders are made, packaged, and shipped locally from the
nearest facility.

How long will my order take?

Most orders ship within 7 days.
After shipping, delivery usually takes 2–5 business days. You’ll get a tracking email.

Can I cancel or modify my order?

Yes, within 24 hours of purchase. After that, your order may already be in production—email support@asiliroots.com.

What’s your return window?

30 days from delivery. Item must be unused/unworn/unwashed, with tags and original
packaging
. Returns must be authorized in advance.

See full details in our Return & Refund Policy.

How do I start a return (RMA)?

Email support@asiliroots.com with your order number, items, and reason; include photos for damaged/incorrect items (please within 7 days of delivery). We’ll send RMA & instructions.

Do you offer exchanges?

Fastest: place a new order for the item you want and start a return for the original. We refund once the return is accepted.

What if my order doesn’t arrive?

Email us. If the carrier confirms it’s lost/undelivered, we’ll replace or refund—your choice.

My item arrived damaged or incorrect—what should I do?

We’re sorry! Email photos and your order number to support@asiliroots.com within 7 days of delivery. We’ll fix it with a replacement or refund.

Will the print fade or peel?

We use high-quality prints made to stay sharp. Please follow care instructions.

How do your tees fit?

Classic unisex fit, true to size, pre-shrunk.
Check the size chart on the product page.

Care instructions

  • Machine wash cold (max 30°C / 90°F) with similar colors
  • Do not bleach
  • Tumble dry low
  • Iron/steam low heat (avoid ironing directly on the print)
  • Do not dry clean